Instagram troubleshooting

If you have inserted the ProPhoto Instagram grid, but no images are displaying on the site, there are several things you will want to check or try.

Private Account

No images will appear on the site if your Instagram account is private. Only public Instagram accounts can be accessed for the ProPhoto Instagram Grid.

To change your account visibility, please refer to the Instagram help center:

https://help.instagram.com/116024195217477/

After changing your account visibility, you may need to deauthorize and authorize your account in the "ProPhoto > Settings > Site Settings > Social Media" area of ProPhoto again.

Purge Instagram Cache

Once in a while, there can be a situation where you need to clear Instagram's cache of your site to ensure that the feed of image displays correctly. If you head to the "Settings > Site Settings > Social Media" area, there you will see a button to purge that cache:

Deauthorize/Reauthorize Account

In the rare cause where using the purge cache button does not work, try deauthorizing and then reauthorizing your Instagram account in that same "Settings > Site Settings > Social Media" settings area. This will force Instagram to generate a new token for your site, which in most cases should fix it.

To improve the speed of your website, your Instagram feed is only checked occasionally. If you created a new post on Instagram, it may take several minutes for the grid to update.

But if your new posts do not appear within a normal amount of time, you can try these steps to refresh the grid:

1. Go to the "ProPhoto > Settings > Site Settings > Social Media" screen in ProPhoto and click to purge Instagram cache:
   
2. Clear your web browser cache. (or, view the site with a private/incognito window)

If you still find that your most recent Instagram posts do not appear on your site, contact us for further help.

The Instagram grid can be sized by several controls within the grid module.

Please see our Grid guide for detailed info about working with your grid item count, max columns, and thumbnail size options.

But here are a few tips that are often helpful specifically for Instagram grids:

• To achieve a horizontal strip of images, use the same number for grid item count and max column count.
• To prevent images from wrapping onto multiple lines, try using a small minimum and ideal size in the grid size options - for example, 55px minimum and 60px ideal - so they can shrink down on smaller screens. You may need to adjust these to get the best wrapping behavior, but those two numbers should be small and close in value to each other. The maximum size is less important and can be large like 900px.
• Most Instagram images are square, so try using a 1:1 crop ratio to get a great look.